Our team of trainers are all indvidually certified by the relevant authority and bring both knowledge and years of operational experience to your staff. Trainers hold recognised training accreditation, and relevant subject certification.


Whether it is licensing & certification readiness, annual renewal auditing or on-going validation of operational techniques and training materials, we provide cost effective, independant support and advice throughout the process.

Start-up Support

Our expert team have planned and supported start-ups all over the world. From expansion of existing operators to launch of new busineeses, we offer unparalleled expertise and insight, allowing clients the peace of mind of safe, professional and profitable operations.

Training Syllabus

Groundpool International offer a range of training services to airport and ground service staff, in full compliance with international aviation standards, and IATA and ISAGO compliance.  We can provide "off the shelf" solutions (see below) or made to measure depending on client requirements. 

  • “I attended Advanced Airport Operations Management and it’s a really good training. The programme, the theoretical part and the airport visit was very exciting and productive!”
    Claudio Dutary - Operations Manager at Tocumen Panama International Airport

     “The course content met my current management responsibilities. We are expanding the airport with the private investors so we are also interested in similar training in the future”
    Theresa Maria Benjamin - Director, Operations at  Norman Manley International Airport

     “A-CDM course most definitely met my expectations, it was informative, interesting & the different perspectives of all CDM experts was very useful for me.”

    Jonathan Hanna - Manager, Airport Solutions at The Nassau Airport Development Company

Manadated Basic Subjects- to be completed by staff at all levels

  • Basic Introduction to aviation and terminology
  • Aviation Security
  • Airside Safety
  • Health & Safety in the Workplace
  • Dangerous Goods Awareness

 Management & Supervisory Training

  • Leadership & Communication Principles in aviation
  • Planning & Allocating Resources
  • Advanced Health & Safety (Aviation)
  • Delivering Service Level Agreements
  • Train the Trainer
  • Team Leader training
  • Turnround co-ordination
  •  Process mapping & Risk assessments
  •  Making your organisation ISAGO / ISO Compliant

 Passenger Services

  • Generic Check- in and boarding skills
  • Airline specific (with approval)
  • Security & DG (FOH) specific upgrade
  • Customer Services and conflict resolution

 Operations / Load Control

  • Aircraft Communication Skills & Movement messaging
  • Generic Weight & Balance
  • Load Planning
  • DG specific to load planning
  • Turnround Co-ordination
  • Flight files & dispatch


  • Airside driver training
  • Pre-trip inspection
  • Specific GSE type training:
 Baggage Tug
 Belt loader
 ULD Container Loader
 Ground Power
 Steps / Airbridge
 Toilet & Water Vehicles & servicing
 Push back tug & Towbar (inc. towbarless)
 Any other GSE as required
  • Stand Set-up & Arrival
  • Aircraft loading
  • Aircraft Towing
  • Headset Communication
  • Wingwalker
  • Anti-ice / De-ice
  • Baggage Sortation - Basic & Supervisory
  • Load Instruction Reporting (LIR)
  • ULD Identification & management
  • DG specific to ramp operations
  • Cargo profiles & securing of loads

  • Acceptance
  • Build & Profile / Netting
  • DG specific training
  • Warehouse Organisation
  • AWB / Shippers Declaration
  • Load Planning
  • ULD Management

Training can be delivered in-house at the client's location, or at one of our regional training venues.